Client Case Study - Private Healthcare Facility

Client Challenge 

Our client, a care home based in Wales, was facing a critical staffing challenge. The Home Manager needed to urgently recruit two key permanent hires to maintain compliance with CIW regulations and ensure the continued delivery of high-quality care. Despite internal efforts, the recruitment process was slow, and the calibre of applicants did not meet the care home's standards. The lack of suitable candidates was placing additional pressure on the existing team and risking service quality. 

Our Solution 

Recognising the urgency, the Home Manager approached LA International for support. This marked the care home’s first engagement with a professional recruitment partner. Following internal approval, we arranged a detailed consultation to understand the specific requirements of the roles, the care home's values, and the regulatory environment in Wales. 

LA International committed to a focused two-week campaign. We advertised the roles strategically and leveraged our healthcare talent network to identify candidates with the right blend of clinical expertise, leadership potential, and alignment with CIW standards. 

We presented a shortlist of candidates, including one with slightly less experience but strong growth potential. The Home Manager appreciated our transparent approach and agreed to invest in the candidate’s development. Both candidates progressed through interviews and were offered roles within two weeks. 

Value Delivered/Outcome 

The recruitment process was completed efficiently, with both hires starting within a month. The Home Manager praised the quality of the candidates and the professionalism of the process. The new hires have since contributed to improved compliance, staff morale, and resident satisfaction. 

This successful engagement established a trusted partnership between the Care Home and LA International. Our ability to understand the unique demands of the care sector in Wales and deliver results quickly has positioned us as a go-to recruitment partner for future needs. 

Choosing the right recruitment partner is essential in the care sector, where staffing directly impacts service quality and compliance. LA International’s tailored approach, sector expertise, and commitment to client satisfaction ensured a successful outcome for the client. 

By partnering with LA International, care providers gain access to a dedicated team that understands the regulatory landscape, prioritises quality, and delivers results with speed and integrity. This case study highlights the value of a strategic recruitment partnership in transforming staffing challenges into long-term success.