Client Case Study: NHS Trust – Digital Strategy Delivery Partner

Client Challenge

Our client, a large NHS Trust, provides hospital services to over 900,000 people in the south of England. In addition to a full range of district general hospital services, the Trust delivers specialist acute consultant-led care.

To modernise its operations, the Trust launched an ambitious Digital Strategy comprising:

Transformation of clinical applications, including a strategic Electronic Patient Record (EPR) deployment
A highly available, capacity-managed infrastructure
An enterprise application estate for back-office operations

Lacking the internal capacity to deliver these programmes, the Trust ran a further competition via a Crown Commercial Service Managed Framework to appoint a single delivery partner. Following a rigorous evaluation, LA International was selected based on our NHS experience and our ability to deliver both value for money and high-quality service.

Our Solution

We established a domain-specialist Account Management Team, led by a dedicated Service Delivery Manager. The team engaged deeply with stakeholders to understand the Trust’s:

Strategic objectives
Technical landscape
Organisational culture

We conducted a detailed review of the programme pipeline and designed a Governance Framework to manage delivery speed and quality.

Given the urgency of the programme, we implemented a proactive resourcing strategy, including:

Continuous horizon scanning to anticipate short-, medium-, and long-term needs
Investment in capability-building ahead of demand at no cost or commitment to the client

This approach enabled us to deploy an average of over 100 resources per year, aligned to the Trust’s evolving needs.

Value Delivered

As the Trust’s sole service provider, we have:

Fulfilled 100% of all requirements, often under tight deadlines or during high-volume ramps (e.g., new clinical system rollouts)
Introduced new ways of working, including milestone-based delivery and supplier-led inductions
Maintained a highly visible on-site presence, fostering stronger integration with stakeholders

Client Testimonial

"LA international became a partner back in 2020, with a managed service, for a number of contractors to support large and small scales projects that were starting or was in the pipeline.

As a supplier LA international have always supported us, they have been quick to address any concerns we had and to ensure as contractor are requested they are sourced as soon as possible.

Our Account Manager has always been supportive, helpful and available. She is on the pulse and visible, ensuring we are kept updated with any changes. She and LA have supported us massively over the last few months (sometimes at very short notice) with our EPR deployment, at times with over 100 contractors assisting with getting ready for “go live” or supporting the go live and beyond. The support and help from LA has been very appreciated."

- Head of Digital Contracts & Commercials

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