Client Case Study: Government Agency Modernisation Programme Testing and AI-Enabled Services

Client Challenge

Since 2017, LA International has partnered with a central government agency to deliver its flagship Modernisation Programme; a long-term transformation initiative designed to improve digital services, enhance user experience, and modernise core systems.

Operating in a technically complex landscape, the programme required rigorous assurance across multiple delivery stages and involved extensive collaboration with both internal staff and third-party suppliers. Core challenges included a highly intricate system architecture, large volumes of functional and non-functional requirements, and the need to seamlessly embed into a dynamic delivery environment.

Our Solution

Through multiple contract renewals, LA International has delivered a fully managed testing service embedded within the client’s delivery teams. All consultants deployed are ISEB/ISTQB certified, SC cleared, and equipped with substantial experience across enterprise platforms, cloud environments, and AI-driven testing tools.

Beyond traditional testing services our consultants have played a key role in embedding AI-enabled solutions into the client’s delivery model. This includes the integration and optimisation of AI tools for automated test execution, defect prediction, anomaly detection, and regression testing analysis, significantly increasing testing efficiency and reducing cycle times.

Working alongside stakeholders and third-party vendors, our teams have:

Embedded intelligent automation frameworks to reduce manual testing effort
Applied natural language processing (NLP) models to analyse user stories and generate test cases
Supported the evaluation and implementation of AI tooling in continuous delivery pipelines
Delivered insight through AI-assisted data analysis to support operational decision-making

This capability has been complemented by a broad technical skill set across Oracle Siebel, Salesforce, AWS, Redshift, XML, and SQL. Our consultants have delivered using a wide range of methodologies and supported end-to-end integration within CI/CD environments, all underpinned by compliance with ITIL and ISTQB standards.

Value Delivered

LA International’s AI-augmented testing support has been instrumental in enabling consistent, on-time delivery across both the Modernisation Programme and wider business-as-usual initiatives. We’ve maintained Green status across all contract reviews and delivered measurable improvements in test coverage, defect resolution time, and release stability.

The introduction of AI-powered solutions has enhanced operational assurance and freed up internal teams to focus on higher-value activities. Our expertise has supported strategic workstreams such as data migration, digital disclosure, and cloud platform evolution, driving smarter decision-making and more efficient delivery across the board.

Client Testimonial

"During the last 9 months, LA International has unfailingly provided high quality candidates and has demonstrated the ability to continually enhance their service through revisions to the commercial model, improving Management Information quality and a proposal to provide new recruitment technology."

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