Client Case Study: British Multinational Telecommunications Organisation
Client Challenge
LA International has partnered with a leading British multinational telecommunications organisation for nearly two decades, supporting their operations across multiple sectors, including defence and national security.
In 2020, the client streamlined their supply chain to reduce costs and improve recruitment efficiency. Following a competitive PSL-wide review, LA International was selected as a Tier 1 Partner.
In 2021, the client aimed to consolidate all Named Worker/Payroll services under a single provider to enhance compliance, reduce management overhead, and achieve further cost savings. LA International was again selected after a rigorous tender process involving five Tier 1 suppliers.
Our Solution
To meet the client’s evolving needs, we established a dedicated Account Management Team led by a Senior Account Manager with over a decade of experience in high-volume contingent workforce solutions. The team is supported by our Flexible Resource and Academy Team, ensuring scalability and responsiveness to demand spikes.
Our team manages the full recruitment lifecycle:
- Advertising roles and sourcing candidates from our database of over 1 million profiles
- Conducting interviews and coordinating with client hiring managers
- Supporting onboarding and providing ongoing candidate care
We operate under a robust SLA framework with rigorous KPIs, including:
- CV response times
- Submission-to-interview and interview-to-placement ratios
- Rate card compliance
- Invoice accuracy
- Time-to-hire metrics
Performance is reviewed monthly with the client to ensure continuous improvement.
Transition Programme
To support the payroll consolidation initiative, we provided a security-cleared Transition Project Manager (TPM) and PMO at no additional cost. The TPM conducted a comprehensive audit of suppliers and resources, extracting key data from the vendor management system and developing a phased transition plan with clear milestones, responsibilities, and risk management.
Communication was central to the transition. Our team met with every supplier and resource (virtually, due to COVID-19) to introduce LA International, clarify processes, and establish governance protocols.
Value Delivered
Our transformation from a specialist provider of security-cleared resources to a trusted Tier 1 PSL supplier has been driven by consistent delivery, quality, and cost efficiency. The client’s confidence in our capabilities led to the award of their contract hosting and payroll business, resulting in annual cost savings exceeding £1 million in agency fees alone.
Client Testimonial
“As part of our preferred supplier list, LA International has been one of our leading suppliers of contingent recruitment services since 2014. Their dedicated Account Management Team demonstrate a real understanding of our cultural and technical requirements, along with excellent sector knowledge and as a result have provided access to candidates that are well matched to our needs. They respond quickly to our requirements with a diverse range of candidates helping us to improve our internal recruitment timescales. I’m happy to say that throughout our relationship, they have consistently provided an excellent level of service.”
- Business Director
