Client Case Study: American Multinational IT Services & Consulting Company

Client Challenge

Since its inception in 2017, LA International has supported this American multinational IT services and consulting company, becoming their leading provider of security-cleared talent for a key defence account.

In 2024, the client engaged us to deliver a Statement of Work (SOW) supporting several critical defence programmes. This required the rapid deployment of large volumes of security-cleared technical specialists within tight timescales and across geographically challenging locations.

Key challenges included:

Latency in internal demand approval processes
Delays caused by individual resource approvals
Difficulty sourcing the right talent quickly
Scarcity of SC/DV-cleared candidates in remote areas

Our Solution

We collaborated closely with the client to co-design a scalable, agile solution that addressed these challenges head-on. Central to this was the creation of a Statement of Work capability model, enabling the client to call off defined capabilities under a single PO - dramatically accelerating the approval and engagement process.

Key elements of our solution included:

Robust governance model with enhanced service levels, reporting, and regular reviews
Demand planning with client stakeholders to forecast future needs
Pre-sourcing and bench-building of deployment-ready specialists at no cost or obligation
Rigorous evaluation to ensure alignment with technical and cultural requirements
Sponsored security clearances to reduce costs and expand talent availability
Enhanced performance monitoring to ensure productivity and value for money
Executive-level oversight, including board-level representation at strategic reviews

Value Delivered

Our tailored solution delivered measurable improvements in service and efficiency:

Reduced engagement timescales from 120 days to just 28 days
SC sponsorships completed in under 15 working days, accelerating deployment
Created a “one team” culture, integrating seamlessly with the client’s permanent staff
Achieved a 100% assignment completion rate
97.3% success rate on role fulfilment

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